Shipping Policy

At CIREVALE, we aim to make ordering simple and keep you informed from checkout through to delivery.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays may begin processing on the next business day. During particularly busy periods, new product launches or seasonal events, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email where tracking information is available.

Shipping Costs

We currently offer free standard shipping on all orders.

Any alternative or expedited delivery options, where available, will be displayed at checkout before payment.

Estimated Delivery Times

Delivery times vary depending on the product, destination, fulfilment location and local courier network.

As a general guide:

• United Kingdom: approximately 5–12 business days
• Europe: approximately 7–15 business days
• United States & Canada: approximately 7–15 business days
• Other international destinations: approximately 7–20 business days

These are estimates rather than guaranteed delivery dates. Customs processing, public holidays, severe weather and courier delays may occasionally affect delivery times.

Worldwide Shipping

CIREVALE ships to customers in many countries worldwide.

If we are unable to deliver to your location, this will normally be shown during checkout.

Tracking Your Order

Where tracking is available, you will receive your tracking details by email after your order has been dispatched.

Please allow up to 48 hours for tracking information to begin updating after receiving your dispatch confirmation.

Multiple Packages

Some CIREVALE products may be stored or fulfilled from different locations. If your order contains several items, they may occasionally arrive in separate packages and at slightly different times.

You will not be charged additional standard shipping fees because an order is divided into multiple shipments.

Incorrect Shipping Addresses

Customers are responsible for ensuring that their delivery details are correct before completing an order.

If you notice an error, please contact us as soon as possible. We will do our best to amend the address before dispatch, but changes cannot be guaranteed once an order has entered fulfilment or has been shipped.

If an order is returned because an incorrect or incomplete address was supplied, additional delivery charges may apply before it can be sent again.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.

Unless stated otherwise during checkout, these charges are determined by local authorities and are the responsibility of the customer.

CIREVALE has no control over customs processing times or charges imposed by authorities outside our business.

Delayed Orders

Occasional courier or customs delays can happen after an order has left our fulfilment network.

If your order has not arrived within the expected delivery period, please check your tracking information first. If there has been no meaningful tracking update or your parcel appears significantly delayed, contact us and we will investigate where possible.

Lost or Damaged Parcels

If your order arrives damaged, please contact us as soon as possible after delivery and include:

• Your order number
• A description of the problem
• Clear photographs of the product and packaging

If your parcel appears to have been lost in transit, contact us and we will work with the relevant shipping provider or fulfilment partner to investigate.

Orders Marked as Delivered

If tracking shows your parcel as delivered but you cannot locate it, please first check around the delivery location, with members of your household, neighbours and any designated safe place.

You should also contact the courier directly where possible.

If you still cannot locate your order, please contact CIREVALE and we will assist you with the next steps.

Contact Us

If you have any questions about shipping or an existing order, please contact us through the contact information provided on cirevale.com.

Please include your order number when contacting us about an existing purchase so we can assist you more quickly.

CIREVALE
cirevale.com